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Feedback, complaints, and objections

We do our best to provide challenging education and a pleasant study environment. Nevertheless, you may be dissatisfied with something or disagree with a decision that has been made. Feedback is always welcome, and you can also lodge a complaint or raise an objection. If you encounter undesirable behaviour, please report it (confidentially).

The informal route: giving feedback or discussing a problem

A good first step is to talk to the lecturer (or other person) involved. Experience shows that you can then often work things out together. You can ask a student advisor or fellow student for support. You can also use the various evaluation moments throughout the academic year to provide feedback: the course evaluations, panel discussions, and dialogue sessions. Your input there is greatly appreciated! Note: if you are dealing with undesirable behaviour, you do not need to discuss it first; you can directly contact a confidential advisor.

The formal route: complaints, objections, or appeals

Is it really not possible to work things out together? Then you can complain, object, or appeal. A complaint is an expression of dissatisfaction about a situation. An objection or appeal is a protest against a formal decision, such as a grade or binding study advice.

Overview points of contact

The following describes where to go for the most common feedback, complaints, and objections. It is always possible (but not necessary) to first discuss with your student advisor how best to deal with your complaint. The student advisor is there to guide you, will treat your question as confidential, and may be able to mediate.

1. Undesirable behaviour, such as discrimination, (sexual) harassment, aggression, and violence
2. Assessment of an exam, paper, internship, or thesis
3. Course, working group, lecture, exam: content & proceedings
4. Structure or content of (part of) your studies
5. Lecturer
6. Binding Study Advice
7. Timetable
8. Exams: proceedings and organisation (invilgators, room, services, etc.)
9. Supervision for Bachelor's or Master's thesis
10. Faculty operational matters
11. (De)registration or (refund of) tuition fees
12. Admission ruling
13. Other complaints

1. Undesirable behaviour, such as discrimination, (sexual) harassment, aggression, and violence

If you encounter undesirable behaviour from staff or fellow students - such as discrimination, (sexual) harassment, aggression, and violence - you can discuss this confidentially with one of the confidential advisers. You can also talk to the student advisor if you prefer. They will be sympathetic to your concerns and try to help you find solutions to end the undesirable behaviour.

2. Assessment of an exam, paper, internship, or thesis

Do you disagree with a grade you were given? Try to work things out with the lecturer in question first. If this is not possible, you can lodge a (pro forma) appeal with the Examination Appeals Board within six weeks after you received the grade. The Examining Board will then call you in for a meeting with both parties to try and reach an amicable solution.

3. Course, working group, lecture, exam: content & proceedings

Is the content of a course or exam not what you expected? Or do you find the study load too high, for example? First try to work things out with the lecturer in question. If this is not possible, you can contact the student-staff committee (OLC) (alone or together with fellow students). Please also give your feedback when evaluating the course.

4. Structure or content of (part of) your studies

Are you missing a particular topic in the programme or is there a lot of overlap, for example? Please contact the student-staff committee (OLC) (alone or together with fellow students). This committee monitors the quality of education, and several students are represented on it.

5. Lecturer

Do you have problems with a lecturer's communication or teaching style? Try to address this and work it out with the lecturer. If this is not possible, you can (confidentially) contact the student advisor.

6. Binding Study Advice

Do you disagree with the intention notice for negative advice you have received? If so, you can explain this to the Committee on Binding Study Advice for first-year students during a hearing at the end of August. If you subsequently receive a final negative study advice and you do not agree with it, lodge an appeal against the decision with the Examination Appeals Board within six weeks after you received the Binding Study Advice.

7. Timetable

Are two courses scheduled to take place at the same time? Or is an exam inconveniently scheduled? If so, contact PTRS’s Student Information Point (STIP). If no solution is found, you can contact the student advisor (alone or together with fellow students).

8. Exams: proceedings and organisation (invilgators, room, services, etc.)

Are there any practical problems related to an exam? If so, contact PTRS's STIP. If a problem cannot be resolved there, please notify the Examining Board.

9. Supervision for Bachelor's or Master's thesis

Is the supervision of your Bachelor's or Master's thesis not going as you expected? First discuss the problem with the lecturer in question. If this does not work out, or if you feel uncomfortable doing so, you can seek advice from the student advisor.

10. Faculty operational matters

Are there not enough study spaces available? Are you not being properly informed? Or are the ICT facilities inadequate? The members of the FSR (Faculty Student Council) would like to hear about it so that they can discuss it with the faculty's Executive Board.

11. (De)registration or (refund of) tuition fees

Do you disagree with a decision regarding your registration/deregistration at Radboud University, your tuition fees, or financial support? Discuss your problem with the Student Information Desk first. Can't find a solution? Please submit a notice of objection to the Executive Board. Do not wait too long: submit your objection within the applicable objection period.

12. Admission ruling

Do you disagree with an admission ruling? Then contact the Admissions Board. If you cannot come to a mutual agreement, you can lodge a (pro forma) appeal within six weeks after the decision has been announced. Please read the instructions to lodge this appeal carefully (they can be found in the admission ruling message).

13. Other complaints

Are you unable to resolve your problem based on the information above? Has your problem not been dealt with properly? Or is your complaint not listed here? If so, please contact the student advisor for guidance, or submit a formal complaint to Radboud University's Central Complaint Office. More information on your rights and obligations as a student can be found in the Student Charter.