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Objections, appeals and complaints

Nederlandse versie

If you have a complaint or disagree with a decision of Radboud University, there are a number of things you can do.

Informal procedure
It is preferable to follow the informal procedure: by talking to the person who caused the problem and jointly coming to a satisfactory solution. A study advisor or student dean can assist you or advise you in this.

Formal procedure
You can file an objection, an appeal or a complaint through the Central Complaint's Office. Your objection, appeal or complaint will be handled in accordance with the relevant regulations. Are you not sure where to go to with your problem, then follow this diagram. If you know which relevant body to go to, then the relevant website can be accessed through the below mentioned links. The dispute can also be submitted through the Central Complaint's Office.

Objection
A letter of objection can be filed if you disagree with a decision taken by the Executive Board of Radboud University. An objection can be filed against decisions regarding enrolment, withdrawals, tuition fees or financial support. Objections made to the Executive Board are brought before the disputes committee. This committee advises the Executive Board on the submitted letters of objection.

Please note that the letter of objection must be received within six weeks of the decision date.

Appeal
A decision taken by the examiner or the Examinations Board which the student disagrees with or a refusal by an examiner or the Examinations Board to take a decision at a student's request can be appealed to the Examination Appeals Board. Only written decisions can be appealed, for example decisions regarding binding study advice, exemptions and assessments of (preliminary) exams.

Please note that the letter of appeal must be received within six weeks of the decision date.

Complaint
Complaints, reports or suggestions regarding University affairs can be filed online to the Central Complaint's Office. Students having the same complaint can file this complaint jointly. It is worthwhile to file complaints regarding education to the programme committee or University Faculty Council (UFC), in which students also take sitting. Complaints regarding inappropriate behaviour, even after intervention by a confidential advisor, can also be made to the Central Complaint's Office.

Diagram: where should I go to with my dispute?