Real-time Planning and Control in Hospital Inpatient Wards

Monday 10 June 2024, 2:30 pm
PhD candidate
ir. W. Winasti
prof. dr. H.J.J.M. Berden, prof. dr. G.G. van Merode
dr. S.G. Elkhuizen

Uncertainty and variability of patient demand make it difficult to allocate the correct number of hospital resources. Real-time planning and control can help hospitals solve their supply-demand mismatches. There is a need for a process to manage capacity systematically.  Having all nurses be flexible is unnecessary; this study showed that only a certain degree of flexibility is required to decrease the average under-/overstaffed care system. This study also evaluated the organization of real-time planning in practice with information entropy theory. The speed of gathering and processing the needed information influences the decision-making process's effectiveness in real-time. The speed is dependent on the position of the decision-makers in the system. The speed also depends on the level of information aggregation set up by the system. By understanding these elements, hospitals’ supply-demand mismatches can be minimized as delays in processing and coordinating information are minimized.

Windi Winasti was born in Duri, Indonesia, on June 3, 1986. She obtained her Master's degree in Operation Management and Logistics at the Technology University of Eindhoven (TUe). After graduating she worked as a process improvement consultant at Radboud University Medical Centre (Radboudumc) in Nijmegen. She then enrolled as an external doctorate student at Tilburg University and later moved to Radboud University. She is now a senior capacity management consultant at Elisabeth-TweeSteden Hospital in Tilburg.