Een persoon typt op een laptop
Een persoon typt op een laptop

Automatic forwarding to external email addresses no longer possible from August

New security measures mean that from 21 August 2023 it will no longer be possible to automatically forward mails received at your @ru-mail address to external email addresses. If you use this automatic forwarding function, it is important that you manually disable it as soon as possible. This will reduce the risk of not receiving emails and important information.

Turning off the automatic forward is a measure to improve security in email traffic. By automatically forwarding emails to an external email address, you may (unintentionally) disclose protected, sensitive or confidential data. This is in conflict with the General Data Protection Regulation (GDPR). 

What do you need to do?

If you currently automatically forward your emails to an external email address, it is important that you manually disable this function in your email account before 21 August. This will ensure that you do not miss any new emails sent on or after 21 August. You can adjust this as follows:

  1. Log in to your email account via
  2. Click on ‘Settings’.
  3. Select ‘View all Outlook settings’.
  4. Click on ‘Rules’.
  5. Delete the rule set up to automatically forward emails.

Meer informatie

Protection of @ru-mails

Additionally, only emails complying with specific email standards will be sent from @ru-mail addresses. We are by this means blocking phishing emails and malicious software from being sent from a fake Radboud sender. In most cases, you will not notice the introduction of these measures. There are, however, certain situations where action may be required, i.e. when you have manually set up to send emails via your provider's SMTP service and when you send emails to external mailing lists.

More information

Contact information

If you encounter any issues disabling automatic forwarding, or if you have any questions, please contact the ICT Helpdesk (open on working days from 8.00 a.m. - 5.30 p.m.).

Organizational unit
Information & Library Services