Why this change?
The number of incoming telephone calls to Radboud University's general telephone number has decreased in recent times. Callers to that number are often transferred to specific organizational departments. By optimizing the provision of information on the above-mentioned contact page, specific target groups can get to the right place faster with their questions and requests.
Communication
Since May of this year, the general telephone number has not been actively communicated on ru.nl. Currently, callers to that number will be played a voicemail informing them of the further discontinuation of this phone number. During this voice mail, they are recommended to delete this stored number from their phone. They are also informed that from 1 January 2025 they can visit ru.nl/en/contact for the relevant contact details. From next year on, callers to the general number will be played a voicemail with a referral to ru.nl/en/contact.
What can you do as an employee?
Check whether you still list the general number in your own communication, such as newsletters, e-mail signatures or on your department's web pages. If the general number can still be found in your own communication, remove it yourself or have the Marketing & Communications department remove it from your web page(s). This can be done by sending your request to communicatie [at] ru.nl (communicatie[at]ru[dot]nl).