You will find information about services and facilities in many different places on our (digital) campus. At the reception desk, on the website or in an app. We think that services can be made even easier, better and more fun by really putting the end users - students, staff and visitors - at the centre of all services. And that is why the pilot ‘Service point visibility’ is starting in the University Library.
This pilot focuses on optimising and expanding the service package at the reception desk and adapting the entrance and reception desk in the University Library. The pilot will run for six months, from September 2024 to February 2025, and will start with the solutions that are reasonably easy to implement retrieved in the focus groups and target group research.
During the pilot, we will stay in touch with students, staff and visitors through a focus group with which we test new initiatives and on-site, where we collect information directly from users.
Do you have your own ideas, suggestions for improvement or questions about the service point? If so, please contact the project leader: marjolijn.hoogendam2 [at] ru.nl (marjolijn[dot]hoogendam2[at]ru[dot]nl).