By placing a catering order and/or room reservation, you automatically agree to the uniform terms and conditions.
General Terms
Latest order date for catering catering
Changing or cancelling catering
Conditions for cancellation
General Terms
- All prices quoted are valid for internal customers of Radboud University and are VAT-exempt. Internal clients must provide a valid cost centre, project code or specification.
- Payment for internal customers will be settled via Oracle.
- For other customers, prices are subject to VAT.
- Clients without a Radboud University cost centre will receive an invoice.
- Staff costs (if standard) are included for activities on working days between 8 a.m. and 8 p.m. After 8 p.m., and on Saturdays, Sundays and public holidays, a surcharge applies in accordance with the CAO NU (Collective Labour Agreement for the Catering Sector).
Additional costs will be charged for the deployment of extra staff for service (if not standard). - For delivery outside the catering locations of Campus & Facilities, a surcharge of €10 applies until 5 p.m. After 5 p.m., this surcharge is €17.50. If logistics transport across the campus is necessary, a surcharge of €35 applies.
- Prices and product range are subject to change.
- Price level: January 2025
Latest order date for catering
- Coffee, tea, pastries/cakes: 1 working day before the delivery date before 11 a.m.
- Lunch with service: 5 working days before the delivery date
- Lunch without service: 1 working day before the delivery date before 11:00 a.m.
- Receptions with service: 5 working days before the delivery date
- Receptions without service: 1 working day before the delivery date
- Bites (except hot bites) and snack platters: 5 working days before the delivery date
- Dinners, buffets: 10 working days before delivery date
- Catering at weekends and events: 10 working days before delivery date
Changing or cancelling catering
Catering ordered via Self-Service can be changed or cancelled by you. Did you place your order using the order form on the website? Then you can change your order by emailing reserveringsbureau-cf [at] ru.nl (reserveringsbureau-cf[at]ru[dot]nl). Always state the reservation number.
Conditions for cancellation
Cancellations by guests
a. Guests cannot derive any rights from a verbal cancellation.
b. In the event of a no-show, the guest will be obliged to pay the full amount of the reservation in all cases.
Cancellation of catering agreement
a. No costs will be charged for cancellations made up to 14 working days before the reserved time.
b. For cancellations made up to 10 working days before the reserved time, 10% of the reservation value will be charged.
c. For cancellations up to 4 working days before the reserved time, 50% of the reservation value will be charged.
d. For cancellations 3 working days or less before the reserved time, 75% of the reservation value will be charged.
e. For cancellations 24 hours or less before the start date, 100% of the reservation value will be charged.
All terms and conditions for catering and room reservations can be found here: uniform terms and conditions.
Cancellation of room rental
- For cancellations up to 1 month before the start date, no costs will be charged.
- For cancellations up to 14 working days before the start date, you will be charged 10% of the reservation value.
- For cancellations up to 10 working days before the start date, you will be charged 15% of the reservation value.
- For cancellations up to 3 working days before the start date, you will be charged 25% of the reservation value.
- For cancellations up to 24 hours before the start date, you will be charged 40% of the reservation value.
- For cancellations 24 hours or less before the start date, you will be charged 100% of the reservation value.
Cancellation of overnight stays
- No costs will be charged for cancellations up to 1 month before the start date.
- If you cancel up to 14 working days before the start date, you will be charged 10% of the reservation value.
- If you cancel up to 10 working days before the start date, you will be charged 15% of the reservation value.
- If you cancel up to 3 working days before the start date, you will be charged 25% of the reservation value.
- For cancellations up to 24 hours before the start date, you will be charged 40% of the reservation value.
- For cancellations 24 hours or less before the start date, you will be charged 100% of the reservation value.
The above conditions are an integral part of the comprehensive ‘Uniform terms and conditions’