Dr H.W.M. Joosten (Herm)

Assistant professor - Marketing

Dr H.W.M. Joosten (Herm)
Contact
Visiting address

Heyendaalseweg 141
6525 AJ NIJMEGEN

Postal address

Postbus 9108
6500 HK NIJMEGEN

Working days Monday, Tuesday, Wednesday, Thursday, Friday

Dr. Herm Joosten (1962) is Assistant Professor of Marketing at Radboud University. He is also arbitrator in commercial disputes for the Geschillencommissie Consumentenzaken in The Hague and member of the Bondsraad of the Consumentenbond in The Hague.
Herm studied sociology (drs.), social sciences and economy (teaching degrees) and law before earning a phD (dr.) in business studies from Radboud University. He publishes in academic journals like the Journal of Service Management and the Journal of Consumer Affairs, and in professional journals like SKIPR (for managers in health care).
Herm Joosten's expertise lies in the field of Marketing, Consumer Behaviour and Methodology. More specifically: his research focuses on the motives and behaviour of complaining customers, and on the effects of organizational complaint handling. Furthermore, he is interested in all aspects of healtcare.

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Curriculum Vitae

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