Dr S.A.C. Keulemans (Shelena)

Dr. Shelena Keulemans is an assistant professor of public management. Specializing in frontline workers, she employs an interdisciplinary approach that combines insights from public administration, psychology and organizational science to understand social processes within bureaucracies that shape civil servants in their psychological dispositions, approach to citizens, decision-making, and well-being. Her work has won multiple awards. Dr. Keulemans is an academic fellow of the UNC School of Government’s ‘Local Government Workplaces Initiative’, co-chair of the Netherlands Institute of Governance’s research colloquium ‘Street-level bureaucracy of the 21st century’, editorial secretary of the Dutch public administration journal ‘Bestuurskunde’, and member of the Work-Life consortium at Radboud University.