Dr S.A.C. Keulemans (Shelena)
Assistant professor - Public Administration
Dr. Shelena Keulemans is an assistant professor of public management. Specializing in frontline workers, she employs an interdisciplinary approach that combines insights from public administration, psychology and organizational science to understand social processes within bureaucracies that shape civil servants in their psychological dispositions, approach to citizens, decision-making, and well-being. Her work has won multiple awards. Dr. Keulemans is an academic fellow of the UNC School of Government’s ‘Local Government Workplaces Initiative’, co-chair of the Netherlands Institute of Governance’s research colloquium ‘Street-level bureaucracy of the 21st century’, editorial secretary of the Dutch public administration journal ‘Bestuurskunde’, and member of the Work-Life consortium at Radboud University.
- Keulemans, S.A.C. (2021). Rule-following identity at the frontline: Exploring the roles of general self-efficacy, gender, and attitude towards clients. Public Administration, 99 (4), 694-710. doi: 10.1111/padm.12721 Full text
- Keulemans, S.A.C. & Walle, S. van de (2020). Street-level Bureaucrats’ Attitude toward Clients: A Study of Work Group Influence in the Dutch and Belgian Tax Administration. Public Performance & Management Review, 43 (2). doi: 10.1080/15309576.2019.1697303 Full text
- Keulemans, S.A.C. & Groeneveld, S.M. (2020). Supervisory leadership at the frontlines: Street-level discretion, supervisor influence, and street-level bureaucrats’ attitude towards clients. Journal of Public Administration Research and Theory, 30 (2), 307-323. doi: 10.1093/jopart/muz019 Full text
- Keulemans, S.A.C. & Walle, S. van de (2020). Understanding street-level bureaucrats’ attitude towards clients: Towards a measurement instrument. Public Policy and Administration, 35 (1), 84-113. doi: 10.1177/0952076718789749 Full text
- Kruyen, P.M., Keulemans, S.A.C., Borst, R.T. & Helderman, J.K. (2019). Searching for the renaissance bureaucrat: A longitudinal computer-assisted study of personality traits in government vacancies. International Journal of Public Sector Management, 33 (1), 22-44. doi: 10.1108/IJPSM-07-2019-0195 Full text
- Walle, S. van de & Keulemans, S.A.C. (2018). Tax officials’ image of taxpayers and rule-bending behaviours. In S. Goslinga, L. van der Hel-van Dijk, P. Mascini & A. van Steenbergen (Eds.), Tax and Trust: Institutions, interactions, and instruments (pp. 143-160). The Hague: Eleven International Publishing
Research grants and prizes
- 2021 - Public Management Research Association (PMRA): The 2021 PMRA Best Dissertation Award for best dissertation in public management.> More information
- 2021 - Emerald Literati Award for Excellence: Award for Outstanding Paper. Awarded for: https://doi.org/10.1108/IJPSM-07-2019-0195, published in International Journal of Public Sector Management. More information
- 2022 - ZonMW program ‘Vakkundig aan het werk 2’. Project 'The professionalisation of managers in activation work: an action research'. Led by Hans Bosselaar (VU Amsterdam). More information
Editorial secretary to the journal 'Bestuurskunde'
(01 January 2020)