Man die zich bij de receptie achter een boek verbergt
Man die zich bij de receptie achter een boek verbergt

Hospitality English

Do you regularly interact with English-speaking guests and customers in your work? This course will help you speak to them in way that is even more customer-focused and hospitable.

    General

    Of course, you want to make your guests feel welcome and satisfied. In a world that is becoming increasingly internationalised, a good command of the English language is essential. Poor language skills may lead to mixed customer experiences and bad reviews. Would you like to be even more customer-focused and welcoming when speaking with your guests in English, and provide them with the ultimate experience? If so, this tailor-made training course is perfect for you and your team.

    Target group

    Hospitality industry employees and other service staff who communicate directly with international guests and want to improve their English language skills.

    Content

    We create a tailor-made programme based on the wishes and requirements set by you or your organisation. We can also cover specific themes that are important for your position.

    Themes that may be covered during the course:

    • greeting and welcoming;
    • customer-focused communication: asking and answering questions, informing, reassuring, and advising;
    • completing and checking personal information and all associated matters;
    • giving directions;
    • handling complaints;
    • social talk.

    Tailor-made course

    You can follow this course at our location, in-company or remotely via the virtual classroom. A combination is also possible. Together we can determine what is desirable and feasible and we can discuss the approach and design of the course. Would you rather follow the course in Dutch? That’s also possible. The costs for an in-company or private training course depend on your specific wishes. You will always receive a customised quote. For Radboud University and Radboudumc staff an internal rate applies. 

    Request a quote 

    Are you an employee of Radboud University or Radboudumc?

    Then you may be able to take part in this course for free under the language policy discount scheme. 

    Check to see if you qualify

    Starting date

    To be announced
    VAT-free
    Yes
    Educational method
    Choice between on-site and online
    Main Language
    English
    Intake
    Yes

    Factsheet

    Type of education
    Training

    Contact information

    Do you have a question? Feel free to contact us. We are happy to help you out.

    Contact us

    024-361 61 66 
    maatwerk [at] into.ru.nl (maatwerk[at]into[dot]ru[dot]nl)