Who is this course for?
This course is intended for employees in facility services who interact with non-Dutch speaking guests, clients, and colleagues on a regular basis. This includes reception desk staff, catering staff, cleaners, recreation staff, and service staff. The course is available for groups and individual participants.
What can you expect from this tailor-made language course?
- Training in the language of your choice: English, German, French, Spanish or any other language you need in your work.
- Focus on your working environment: No standard materials, but your own working environment is taken as the starting point. You will practise communication skills that are important in your work, from customer-oriented answering of questions, giving directions, and filling in personal details to friendly small talk.
- Interactive modes of instruction: Think of role-play in which we simulate realistic work situations and writing assignments that you can use straight away in your day-to-day work.
- Cultural awareness: Learn how cultural differences affect communication and how to deal with these differences successfully, for example in handling complaints or in sensitive situations.
- Targeted feedback: You will receive intensive guidance and feedback from an experienced language trainer who understands your field of work.
Content and approach
We tailor this course fully to your needs or the needs of your team. We start with an intake interview, in which we identify your learning objectives, language level, work situation, and practical preferences. Based on this information, we put together a personalised programme, from an intensive short course to a comprehensive learning programme. Depending on your wishes, this may include the following elements:
- Speaking to guests kindly and clearly, also in another language
- Dealing with awkward or sensitive situations in a customer-oriented way
- Making phone calls and drafting emails
- Communicating instructions and information clearly
- Recognising and responding to cultural differences in behaviour and expectations
You can take this course on our premises, in-company, or online. It is also possible to combine these options.
The result
After completing this course, you will:
- Communicate with more confidence and conviction in your chosen language
- Know how to deal professionally and in a welcoming way with different types of guests and situations
- Feel more confident in conversations with international guests and colleagues
- Recognise cultural differences and know how to deal with them effectively
- Contribute to a positive, professional and inclusive guest experience
Costs
The costs of a language course for facility service providers depend on your specific requirements. You will always receive a tailor-made quotation.
Are you an employee of Radboud University or Radboud university medical center? If so, you may be able to take this course for free thanks to the language policy discount scheme. Check to see if you qualify for this. For Radboud University and Radboudumc staff who are not eligible for the language policy discount scheme for this course, an internal rate applies.
