Psychology of Organisational Change

Module 1: Utility, necessity and obstacles in changing organisations and behaviour

If your organisation wants to change effectively and permanently, both the design and the behaviour of those involved need to be addressed. This two-day module introduces you to both approaches. On the first day, we focus with you on the business perspective on change. The second day focuses on the theoretical basis of human behaviour and behavioural change.

Module 2: Resistance to change

You must have encountered (psychological) resistance at some point in your work. You learn what exactly resistance is and how to recognise, reduce and prevent the three most important psychological resistances. Knowledge of this distinction is crucial. An important part of what we teach you on this day is the use of storytelling to prevent resistance.
 

Module 3: Effective behaviour change and nudging in practice

This day focuses on the psychology of persuasion. The theory on behaviour and behavioural change from the first module is translated into concrete and practical ways for you to change behaviour within your organisation. This approach forms the basis for the assignments and work sessions you follow throughout the rest of the programme.
 

Module 4: 3-D model of change and organisational structure

During this day, we provide you with a conceptual framework consisting of three related dimensions that are important in guiding organisational change. We also show you the relationship between organisational structure and behaviour. The focus is then on aspects related to organisational design such as structure, control capacity, team design and self-organisation.
 

Module 5: Participative Change with Large Scale Interventions

How can you actively involve people in organisational change? For you as a change agent, a change process usually means something different than for the employees involved. On this day, everyone gets the opportunity to share practical experiences and apply the knowledge gained to their own cases.

Module 6: Redesign and using the environment for behavioural change

Undoubtedly an important topic for you: redesigning organisational structures. And how does the organisational environment affect change processes? We'll tell you more about the importance of physical factors, such as colour, lighting and noise.
 

Module 7: Measuring behaviour

It is important for the implementation of the change process to have a good evaluation and effect measurement. Commonly used instruments such as standard questionnaires often provide no, or even misleading, insight into actual behavioural change.
 

Module 8: Intervention power and conclusion

Today you will look back on the entire training and explore the concept of intervention power. What is your own role as a change agent? And what are the ethics of behavioural change? You will give a presentation showing how you have applied the knowledge and change techniques you have gained to the case study within your own organisation.