Through three studies, this research demonstrates that prompt communication after a contract breach is essential. Information provided on the same day can significantly reduce negative feelings. On the other hand, delayed communication does not effectively lessen these feelings.
This research underscores the importance of immediate, open, and honest communication following an incident for today's workplaces and managers. A quick response is seen as a sign of respect and care for the employee and maintains trust and loyalty to the organization.
This research provides practical insights for maintaining a positive organizational culture and strengthening the employee-employer relationship, even in challenging times. It highlights the need for managers to communicate proactively and attentively, showing that timely interventions can effectively resolve conflict and preserve a resilient and engaged workforce. The research by Griep et al. (2024) is not only of theoretical interest but also offers concrete tools for promoting a fair, responsive, and resilient work environment.