Onderzoeksproject
Onderzoeksproject

The power of conversation: The Living Library as an intervention against discrimination

In this project, we examined the Living Library as an intervention to reduce discrimination

Why research the Living Library?

Discrimination and exclusion remain persistent challenges in society and the workplace. People can hold conscious or unconscious negative biases against others based on, for example, ethnicity, gender, disability, age, or sexual orientation. These biases have far-reaching consequences for the lives of people from marginalized groups. Many individuals and organizations are actively engaged in promoting diversity and inclusion. Still, in practice, it can be difficult to find interventions that not only raise awareness but also lead to lasting changes in attitudes and behavior.

Afreen Khalid (funded by the AFAS Foundation), together with Gijs Bijlstra and Rob Holland, investigates in her PhD research which interventions are effective in reducing discrimination and promoting diversity and inclusion. A key component of this research program focuses on the Living Library, an established intervention organized in the Netherlands by Living Library Nederland

About the Living Library

The Living Library is based on Allport’s Contact Hypothesis; the idea that meaningful intergroup contact can reduce prejudice. At the same time, research shows that such contact does not automatically lead to positive outcomes and can sometimes even have adverse effects. Moreover, it is often assumed that long-term or repeated contact is necessary to produce lasting change, even though such contact is not always feasible in practice. The Living Library offers an interesting and accessible form of short, structured contact. Participants engage in conversations with people from groups that are relatively often confronted with stereotyping or social exclusion. The underlying idea is that these personal conversations can foster understanding, reduce anxiety, and promote more positive attitudes toward people who are perceived as “different.”

Results

We conducted multiple research projects to examine the effects of the Living Library in large-scale field studies. 

Sub projects

The Living Library: a promising intervention 

Taken together, these projects show that the Living Library is a promising intervention that can be applied across different contexts, from public settings to organizations. Our findings provide scientific evidence that contact-based interventions not only have short-term effects, but also that positive changes in attitudes and emotions can persist after the intervention. This research, therefore, contributes not only to scientific knowledge about intergroup contact in real-world settings but also provides concrete insights for organizations seeking effective ways to strengthen inclusion and reduce discrimination.

What does this mean for organisations?

For many organizations, diversity and inclusion are key priorities, yet translating these principles into daily practice remains challenging. Contact-based intervention programs, such as The Living Library, offer a low-threshold, human-centered way to initiate conversations about inclusion, stereotyping, and psychological safety. Our research shows that this intervention is not only valued by participants but also has measurable effects on attitudes and feelings toward people from marginalized groups, and that these effects may persist beyond the intervention itself. As such, the Living Library is a promising complement to existing D&I initiatives. Organizations can use it as a starting point for broader cultural change, as part of leadership development, or as a way to foster understanding and connection within teams.

Funding

Partners

Contact information

Are you interested in discussing the Living Library, interventions based on the contact hypothesis, or the development of an impact assessment in more detail? Please feel free to get in touch with us.