Audiovisual Services

Requests and deadlines

You can request and manage audiovisual resources and services via FACE Self Service. The allocation of (urgent) requests depends on the availability of equipment and technicians.*

Please take the following deadlines into account when submitting your request:

• AV equipment: at least 5 working days before the date of the event or activity.
• Technical support: at least 10 working days in advance.

Requests outside these deadlines will be considered urgent requests. These may incur additional costs.

Request AV services via FACE Self Service

*Please note that the AVS department reserves the right to refuse requests that place an unreasonable burden on planning or available resources.

Rates

Equipment rental rates are set twice a year and are available on request. Costs for technical support depend on the event's duration and complexity. We are happy to provide a customised quote for special or large requests.

Terms and conditions of use

Cancellation

Would you like to cancel a reservation? Please let us know as soon as possible via avs [at] ru.nl or call 024-3612680. Your cancellation is only final once you have received confirmation from us.

Cancellation deadlines

• Cancellations up to and including 3 working days before the delivery date are free of charge.
• For cancellations less than 3 working days in advance (i.e. 2 working days or less), 25% of the costs will be charged.
• For cancellations on the day of the event itself, or in case of a no-show, 100% of the costs will be charged.

Liability

You are responsible for the correct use of the rented equipment. Any damage, loss or theft will be charged according to the applicable replacement costs.

Terms of use

In order to guarantee the quality, continuity and safety of the AV installations and to prevent unnecessary disruptions or damage, there are specific rules and procedures for connecting and using AV equipment in the rooms and spaces of Radboud University. These 'Terms of use for audioavisual resources and services' apply to all employees, students, external parties and other users.