Suspicious emails or ‘phishing’

If you receive an email, SMS, app or phone call from an unknown sender asking you to share information, be alert. It could be phishing, an attempt to scam you digitally. Never share personal or financial information such as a password or PIN. No agency will ask this kind of information.

Alarm signals:

  • Urgency - A message you receive unexpectedly and/or where there is a request for a quick response. For example: ‘your relative is out of money, please confirm quickly, 
  • Asking for your password, personal details, login details, bank details, PIN or financial information.
  • A strange or unfamiliar email address or unclear sender.
  • An impersonal salutation - Dear Sir/Madam, Dear Customer, etc.
  • Suspicious links or attachments
  • A link that points to a different website than the mail suggests. Check the reliability of a link at: www.checkjelinkje.nl.
  • Attachments from which you don't trust the sender. For example: .zip, .exe, .js, .Ink, .scr, .jar, files.

Report

Report strange e-mails using the report button phishing or via the ICT Helpdesk. This allows our experts to limit the damage.

Phishing meldknop Outlook

Report phishing in Outlook with phish-button

In Outlook, you will find a button to report a possible phishing email. The e-mail is then automatically checked by Microsoft Defender, Radboud University's anti-phishing and spam facility. After reporting the phishing, discard the message. Press the Shift and Delete keys at the same time to permanently delete the mail.

If it is a phishing email, it will be deleted from all the Radboud mailboxes. It will still appear in the Phishing/Spam notification. You can ignore this, no action is needed.

Reporting to the ICT Helpdesk

You can also report strange emails to the icthelpdesk [at] ru.nl (ICT Helpdesk). Send the e-mail as an attachment. Then delete the message. Press the Shift and Delete keys at the same time to permanently delete the e-mail.

About Microsoft Defender

Microsoft Defender is the anti-phishing and spam facility used by Radboud University to deal with the still increasing virus, spam and phishing attacks on Radboud University.

Private devices

Are you the victim of phishing on a private device without university data? Have a virus scanner check your laptop/phone and follow the instructions. 

Contact

Need help? You can contact:

+31 24 362 22 22

Contact department

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