Do you have a question about, or a problem with, Radboud University's ICT facilities? The ICT Helpdesk is your first point of contact. You can report your question or problem by e-mail, by phone or via the ICT Helpdesk form.
The ICT Helpdesk tries to solve your problem on the spot. If your problem cannot be solved immediately, you will be kept informed of the progress or referred to the ICT Servicedesk on campus.
The ICT Helpdesk sometimes needs your IP address or PC number to be able to help you. In some cases, the Helpdesk employee temporarily takes over your screen. This might require the programme Teamviewer.
Click on the button for the IP address of the PC you are working on
The ICT Helpdesk can remotely take over your PC or laptop using Teamviewer, even if you are working on a private device.
We are currently running a pilot program with Remote Help. This solution allows the ICT Helpdesk to remotely take control of your PC or laptop.
This solution makes it possible to support multiple types of devices with a single product.
Download for Windows: click here
Download for macOS: click here
Installation manual for Windows and macOS: click here
Do you work from home? Connect eduVPN first before you can read the manual.
The number of your Radboud-managed workstation can be found by moving the mouse over the red square in the lower right corner of the screen. There is no need to click on it. The first number is your PC number.
The PC number is also visible on the silver sticker that is on every Radboud-managed workstation. On your laptop, the sticker is found on the bottom.