Part A; For customers that participate in the activity programme and / or make use of the facilities of RSC
Participation
In order to be able to participate in the activity programme or to make use of the facilities of RSC it is mandatory to have a valid admission ticket.
Minimum age
The minimum age is 16 years for participating in all activities and for using facilities at RSC. To participate in Moving to Music (BOM) a minimum age of 12 years is required, subject to guidance.
Students and alumni
Students at Radboud University (RU) and HAN University of Applied Sciences (HAN) who would like to make use of an annual or a fixed monthly subscription need to apply via our website. Flexible monthly subscriptions can only be purchased at the front desk of RSC.
Students from the ROC Nijmegen and students from another government-funded part-time, full-time or dual secondary vocational education (MBO), higher professional education (HBO) or academic education (WO) in the Netherlands can only register for an annual or monthly subscription at the RSC front desk and must provide proof of enrollment from their educational institution.
RU, HAN and ROC Nijmegen students and students from other government-funded part-time, full-time or dual secondary vocational education (MBO), higher professional education (HBO) or academic education (WO) in the Netherlands who graduated less than 1 year ago must come to the RSC front desk to register personally and submit proof of graduation (X+1 scheme). The same registration conditions apply in the event that graduation from one of the above-mentioned courses is more than 1 year but less than 2 years ago (X+2 scheme).
Alumni who graduated from the RU more than 2 years ago can purchase a private subscription at the front desk with a 10% discount upon presentation of their personal Alumni Benefits Card from the RU.
If a check afterwards shows that the customer does not meet the conditions of the student or alumni subscription, RSC reserves the right to terminate the relevant subscription unilaterally.
Membership and cancellation
A yearly subscription is valid from 1 September up to and including 31 August and cannot be reimbursed nor cancelled prematurely during that period. The full subscription amount must be paid at the start of the subscription.
A fixed monthly subscription is valid from 1 September up to and including 31 August, cannot be cancelled in the meantime and is non-refundable. The subscription is collected monthly in arrears via direct debit.
A flexible monthly subscription is valid from 1 September up to and including 31 August, can be cancelled in the meantime, provided the conditions below are met. The subscription is collected monthly in arrears via direct debit.
A flexible monthly subscription requires a new member to register for at least 2 full calendar months of the relevant academic year, with the option to extend the subscription with a minimum of 1 full calendar month, running until 31 August of the relevant academic year at the latest.
Hereafter, members can cancel their subscription in person at our front desk or via the form on our website on any day of the month, up to the last day of the current month. The subscription ends on the last day of that month. As RSC collects on a monthly basis at the end of each month, the collection of the current month may take place after cancellation.
Cancellations and other changes via the form on our website can be considered final only after the customer has received a confirmation by e-mail from RSC.
Former customers who re-register within 6 months after the end of their previous membership have to register for at least 1 full calendar month. Former customers who re-register after more than 6 months since the end of their previous membership will be regarded as new customers.
Staff and private individuals
Staff and private individuals can register in person at our front desk for a monthly Fit Card membership (unlimited participation in the available activities and use of available facilities on 5 days of choice per calendar month) or a monthly Top Fit Card membership (unlimited participation in available activities and use of available facilities).
The discount rates of the company sports programme subscriptions are only available for employees and pensionaries of the RU and for salaried employees and pensionaries of the Radboudumc (RUMC).
Pensionaries of the RU and RUMC need to come to our front desk to show a copy of their letter of resignation, containing the date of resignation, and the employee number. In case of the RU, the pensionary needs to be registered as such at the RU and needs to be in the possession of a staff pass. In case of the RUMC the pensionary needs to hand in a passport photograph, which will be used for an RSC membership card.
If a check afterwards shows that the customer does not meet the conditions of the company sports programme subscription, RSC reserves the right to terminate the relevant subscription unilaterally.
Membership and cancellation
Staff and private individuals who have become members of RSC for the first time must remain members for at least 2 full calendar months, with the option to extend the subscription with a minimum of 1 full calendar month.
After these two initial months, members can cancel their membership in person at our front desk or via the form on our website on any day of the month up to the last day of the current month. The membership ends on the last day of that month. As RSC collects on a monthly basis at the end of each month, the collection of the current month may take place after cancellation.
Cancellations and other changes via the form on our website can be considered final only after the customer has received a confirmation by e-mail from RSC.
Former customers who re-register within 6 months after the end of their previous membership have to register for at least one full calendar month. Former customers who re-register after more than 6 months since the end of their previous membership will be regarded as new customers.
Payment of membership fees
If RSC does not receive subscription fees, which are to be collected in arrears on a monthly basis via direct debit, RSC will inform the customer of the late payment and of the new payment term, whereby RSC has the option of immediately denying the customer access to its activities and facilities.
After the new payment term has expired, RSC may charge extrajudicial costs on top of the amount already owed and RSC reserves the right to unilaterally terminate the relevant subscription in order to prevent further increases in subscription fees owed by the customer, without the payment obligation lapsing.
Only after the payment obligation has been met by the customer, it will be possible again to make use of the existing subscription or to purchase a new subscription in case the subscription in question had already ended.
Refunds
RSC applies a minimum amount of €20.00 for processing refunds concerning subscription fees. If the amount to be refunded is less than €20.00, no refund will be made, unless there is an administrative error on the part of RSC.
Interim changes
The selection of activities and facilities offered, including the related terms and conditions, may (temporarily) be subject to changes or restrictions. These changes or restrictions do not lead to the possibility of early termination of a subscription other than the regular cancellation procedure, nor to (partial) refund of already paid subscription fees or compensation otherwise.
Non-subscribers
For some activities it is also possible to participate without a subscription by buying a separate ticket or a non-refundable ticket strip. On our website it is indicated which activities are available for non-subscribers. Participation is only possible for non-subscription holders by making a reservation at our front desk.
As a non-subscription holder, sport climbing is only possible as a guest of a subscription holder and on presentation of an NKBV membership card (Dutch Climbing and Mountaineering Association) with mountaineering insurance.
The activity programme
Ticket hours
Ticket hours are separate classes that are offered throughout the year. Participation in the ticket hours is possible by reserving a ticket via the website, the app or our front desk. The ticket can be printed at the entrance or at our front desk. That ticket, together with the membership card, serves as an admission ticket for that specific class. If a customer is unable to attend the reserved class, one must cancel the reservation at least 1 hour in advance via the website, app or our front desk.
Student members may reserve a maximum of 2 ticket hours 5 days in advance.
Members with a company sports programme subscription and private subscription holders may reserve a maximum of 3 ticket hours 8 days in advance.
Courses and registration
The season during which courses are offered by RSC has been divided into 5 terms. A term consists of a series of classes per course.
Student subscription holders can register for one sports course from 8 days in advance via the website, the app or our front desk. Members with a company sports programme subscription and private subscription holders can register for one sports course from 11 days before the start of a term.
For culture courses, the registration period for student subscription holders starts 8 days before the start of the term, for members with a company sports programme subscription and private subscription holders it starts 7 days before the start of the culture course.
All customers can register for an extra course 1 week after their previous registration if there is sufficient availability. This is also possible when the course has already started. For customers with a Fit Card, the courses must take place on the same day as previous registration(s) and any other reservations.
Before the start of each class, a customer must scan the membership card at the entrance or at our front desk to confirm attendance for that specific class.
If a customer is unable to attend once, one must sign out of the relevant class at least 1 hour in advance. If a customer no longer wants to or is unable to participate in the course, one must unsubscribe from the course. This is possible via our website, the app or our front desk.
Free Sports
Free sports are sports where a customer is not directly supervised by a teacher. To be able to participate in free sports it is required to make a reservation via the website, the app or our front desk. The ticket can be printed at the entrance or at our front desk. This ticket, together with the member pass, serves as an admission ticket for that specific free sports session.
If a customer is unable to participate at the reserved time, one must cancel the reservation in advance via the website, the app or our front desk.
By default, subscription holders can make one reservation per free sport 8 days in advance. There are some exceptions to this for the free sports mentioned below.
Fitness training
To make use of the gym, a customer is required to make a reservation. A fitness reservation specifies a time period within which a customer can enter the gym to begin one's workout. After entering the gym, a customer is free to decide how long to work out, of course limited by the opening hours of RSC. Student subscription holders can make 2 fitness reservations at the same time, members with a company sports programme subscription and private subscription holders can make 3 fitness reservations at the same time.
To make use of a fitness reservation made, no ticket needs to be printed at the entrance, nor at the front desk of RSC. The gate at the entrance of the gym can be opened by scanning the membership card during the reserved time slot to enter the gym. When leaving the gym, the membership card must be scanned again to open the gate.
Coats and bags are not allowed in the gym, they can be stored in the designated lockers. A customer is requested to clean the devices after use. Used loose materials must be put back in the designated places.
Tennis, squash and swimming laps
Subscription holders can reserve a tennis or squash court online up to 48 hours in advance, with a maximum of 1 court a day per group playing together. Reservations for non-subscription holders can only be made by telephone or via our front desk with a maximum of 24 hours in advance. The maximum playing time for tennis is 60 minutes, for squash it is 45 minutes.
Before a customer begins to play, one must hand in the printed ticket as proof of reservation at our front desk. In addition, the membership card of the person who has reserved will be kept by our front desk until the other player has reported. If this has not happened within 5 minutes after the start of the playing time, the reservation will lapse and the court will be made available for other customers. Besides, the fellow player also needs to have an active RSC subscription or needs to buy a ticket. Rackets can be rented; squash and tennis balls are for sale only.
Reservations for swimming can also be made up to 48 hours in advance. Non-subscription holders cannot participate. The swimming time per reservation is half an hour, but 2 consecutive reservations may be made. So, it is possible to swim for a maximum of 1 hour.
In the Erica Terpstra Sportfondsenbad, a ticket must be printed by scanning the membership card, which will serve as admission ticket to the swimming pool. The printed ticket will allow the customer to open the gate to the swimming pool.
Reservation of free accommodation
Subscription holders can book a sports room or sports field up to 48 hours in advance via the website, the app or our front desk. If a customer wishes to make a reservation up to a maximum of 8 days in advance, this can be done via the appropriate form on the website or via our front desk. Reservations can be made for a maximum of 60 minutes and only 1 reservation can be made at a time. In order to book free accommodation, at least half of the number of participants must have an RSC subscription.
Before the free accommodation is taken into use, every subscription holder must identify oneself through one's membership card. Non-subscription holders must identify themselves at our front desk and must purchase a separate ticket for the relevant activity. If keys or other materials are handed over to the person who makes the reservation, one’s membership card will be kept by our front desk and can be picked up again after the training.
The table tennis tables do not need to be reserved but can be used by subscription holders upon availability.
At least 2 people must participate when climbing, all in possession of a climbing seal and mountaineering insurance. Non-subscription holders must show an NKBV member pass (Dutch Climbing and Mountaineering Association) with mountaineering insurance. In sport climbing, a maximum of 1 half day (4 hours) can be climbed.
No-show policy
If a customer does not want to or cannot participate in an activity for which a registration has been made or for which a reservation has been made, the customer must indicate this in advance via the website, the app or our front desk. On our website, it is indicated with the specific activity offer until how long in advance it is possible for a customer to cancel.
If a customer does not show up for a reserved ticket hour or for a reservation for free sports or accommodation without canceling in advance, one will receive a warning. If a customer does not show up for a reservation a second time within 28 days without canceling in advance, the possibility to make a reservation will be blocked for 28 days. This block can be lifted prematurely by paying a €2.- administrative fee at our front desk. When the fine has been paid or the 28 days period has expired, the previous procedure starts again.
If a customer is registered for a course but is absent for 2 consecutive classes without deregistering in advance, the customer's registration for that particular course will be removed.
Outdoor lighting
If at least 6 participants are playing sports on the hockey field, football field, rugby field, or running track, the outdoor lights may be switched on. At the beach volleyball courts, the lights may be turned on if there are at least 4 players.
Borrowing or renting materials
Customers can borrow small equipment for use at the location of RSC, for this the membership card will be temporarily taken by the front desk as a deposit. Non-members must fill out a form at the front desk as a deposit. For information about materials, rental prices, reservations, and any specific conditions (like in the case of martial arts suits and rackets) customers can contact the front desk or secretarial office of RSC.
The borrowed and rented materials must be returned personally to the front desk in good condition and good order under one’s own name after use. In the event that materials are not returned in good order within the agreed time or in the event of loss due to theft or negligence, the replacement or repair costs of the material in question, possibly increased by administration costs, can be charged to the person who borrowed or rented the material in question.
Damage to rented rackets
Customers who rented squash, badminton or tennis rackets that are returned broken, need to pay €30.- at our front desk. If that is not possible, they will receive an invoice including administration costs. The employee at the front desk will assess the damage.
Clothing and footwear
It is mandatory to wear appropriate sportswear and shoes during indoor and outdoor sports activities. Flip flops are not allowed. Shoes with non-marking soles are mandatory for all indoor activities. Customers are requested to bring along indoor shoes and to put them on inside the RSC building (‘Gymnasion’). Shoes with studs are not permitted inside the RSC building (‘Gymnasion’) nor on the artificial grass pitches. In the Body & Mind classes and for specific strength exercises in the gym it is allowed to take off one's shoes if this contributes to the execution of the exercise. Clean socks are a requirement. High heels should not be worn unprotected on the wooden floors. In the dojo it is not allowed to wear shoes.
Use of towels
The use of towels is mandatory for all fitness activities and for all activities during which mats are used.
Jackets and bags
It is not allowed to bring coats and bags inside the gym and spinning room. For the sports halls and other rooms, customers are kindly requested to store their coats and bags in the available lockers if there is no pressing reason not to do so. If customers still believe it is needed to take these items with them, customers need to ensure that their items remain on the side of the room to avoid any inconvenience.
Mobile phones
It is not permitted to make phone calls in the sports or culture classes or in the gym, except by those for whom it is essential that they can be reached at all times (e.g. people who are on call). If such customers are called, they should continue their telephone conversation outside the class room or gym.
Cancelled classes
Classes might be cancelled when absent teachers cannot be replaced. Besides, outdoor activities may be cancelled due to adverse weather conditions. Furthermore, the number of activities offered on public holidays and during holiday periods are limited. If a class is cancelled, customers who registered for the cancelled class will receive a message.
Abuse and nuisance
Membership of RSC is strictly personal. RSC reserves the right to impose a sanction in the case of improper use by blocking the subscription for a maximum of 3 months. The subscription will then be reactivated after payment of an administrative charge of €30.-. RSC also reserves the right to block a subscription in case of nuisance or improper behavior.
If someone is not a member and makes use of the activities or facilities of RSC without a valid admission ticket, personal data will be recorded. If necessary, the security service will be involved. In the case of repeated violation an entry ban may be imposed.
Change of personal details
The subscription holder is responsible for updating one's personal details in a timely manner, in particular if this may affect the conditions of the current subscription. Updates can be submitted via the change form on our website or via the front desk.
Part B; For all customers and visitors
Opening hours
RSC is open from Monday to Friday 07.00-23.30 hrs. and on Saturdays and Sundays 08.00-21.00 hrs. During holidays, public holidays, and in case of special circumstances, different opening hours may apply.
Liability
RSC is not responsible and/or liable for personal accidents, injuries sustained, or any other type of physical harm and the damage incurred as a consequence thereof, unless this is the result of a shortcoming attributable to RSC in the fulfillment of its obligations, insofar as this is for the account and risk of RSC. RSC is not liable for theft, loss or damage to goods belonging to customers or visitors, unless RSC has acted unlawfully. Customers and visitors are liable for any damage or destruction caused by them. If a customer is not yet insured against the risks associated with participating in sports and cultural activities, the customer must still take care of this.
Refreshments and glassware
Refreshments can be obtained in sports café The Yard and from the candy and drinks vending machines. Glassware may only be used in sports café The Yard. It is not allowed to bring alcohol and glassware in the halls, on the stands and on and around the fields.
Photos, videos and PR
Visitors and participants are not allowed to take pictures or record videos that violate the privacy of other visitors, participants or staff. For internal and external PR purposes, RSC regularly takes pictures and records videos in its buildings and on its premises. Taking photos and recording videos will be announced in advance by RSC. Should one not want to be photographed or filmed, one should advise the photographer or filmmaker and this will be taken into account.
Lost and found
Lost and found objects are kept in boxes near our front desk. Customers who have lost something can look in these boxes to see whether their lost property is among these lost and found objects. Small valuables that have been lost and found will be kept at the rear of our front desk for 1 week.
Pets
It is not permitted to bring pets along to the accommodation (including the outdoor premises), assistance dogs are excepted.
Feedback procedure
If customers have any complaints, suggestions, compliments or any other comments, these can be shared with RSC via a feedback form on our website. The feedback that is received will be processed as soon as possible.
Lockers
Customers can use the lockers for free to store their valuables by scanning an RSC membership card / RU campus card / HANCard / ROC Nijmegen card, or by means of inserting a €0.50 or €1.- coin into a locker as a deposit. If a key is lost, the user will be charged €30.-. It is also possible to use locker coins or tokens, these can be purchased at the front desk of RSC.
A locker may only be used during the time the user is actually in the building (‘Gymnasion’) or on the premises of RSC. The lockers can be opened by RSC staff at closing time on a daily basis. The deposit will not be returned to people who have not collected their stored items before closing time. The items can be collected by the owner of the items at our front desk up to 1 week after the locker was opened.
Emergency exits
It is not permitted to place materials, bags or other items in front of the emergency exits. An emergency exit is only intended for escaping in case of calamities and may not be used for regular use.
Parking
Fees apply for parking on the university premises, except after 18.00 hrs. and on weekends.
Smoking
Smoking is prohibited on the entire RU campus, including the building (‘Gymnasion’) and grounds of RSC, including sports café The Yard and the terrace.