The Information pillar (I-pillar) includes all ICT and library services. The I-pillar aims to make its services more predictable and manageable. Additionally, the entire I-pillar must achieve savings of six million euros by 2029.
Planning
Current status
Following the completion of the deep dive in 2025, several projects were launched to organise the I pillar more efficiently and implement improvements. With the development of the I strategy, the pillar's course is set. This course and a thorough analysis of the I pillar form the basis for an improvement and reorganisation plan. In addition, some savings measures within the pillar are already being implemented, such as increasing self-service options for ICT queries. The improvement plan, the reorganisation plan and the other savings initiatives are currently in the decision-making process. A decision is expected to follow in spring 2026.
The I-pillar is currently focusing on three strategic initiatives:
- Development of an I-strategy. This will define the course of the I-pillar and runs parallel to the formation of Radboud University's new overall strategy. The I-strategy also serves as a decision-making framework for the I-pillar's service delivery: what are we doing now, what will we do, and what will we stop doing? In short, the strategy sets the direction we want to take as a pillar, along with the services that align with that direction.
- Development of an Improvement Plan for the I-pillar, in which the current way of working, service delivery, and governance of the I-pillar are analyzed in relation to the challenges it faces. This will result in an Improvement Plan that includes, among other things, a new service model.
- Business operations optimisation process. In this initiative, a deep dive has been carried out and cost-saving initiatives are being implemented. This will yield savings of three to four million euros.
These three initiatives together form the foundation for the Reorganisation Plan.
