Viewing the screen works slightly differently than what you might be used to. Do you use a Radboud-managed Windows or macOS workstation? Then that means the Remote Help app will be installed by default from May 1st onwards. Do you manage your own workstation? Then the ICT Helpdesk may ask you to install the Remote Help app yourself. Please follow the instruction guide for this (eduVPN required).
Currently, several tools are being used for viewing screens remotely, such as Remote Assistance and TeamViewer. If the pilot proves successful, Remote Help will become the new standard digital remote support tool. Switching to a single, uniform tool will ensure greater ease of use, better recognisability, and financial savings.