In addition to the permanent group of our own employees, we use an external service provider to staff the reception desks within Radboud University so that vacations, downtime or leave of permanent colleagues, among other things, can be accommodated. In 2022, the tender for hospitality and reception services went through. This tender was won by School Facility. As of April 1, 2023, this party took over the services of our previous supplier Seris. We thank Seris for the services they have provided on campus for the past several years.
Collaboration with School Facility
The agreement with School Facility has been entered into for a period of 2 years and it can be extended thereafter for a maximum of 2 years. During the tender, the tasks remained intact, but partly from the Service Concept the choice was made to shift the focus to hospitality. Together with School Facility, we want to offer a high-quality total experience to all customers (students, guests, visitors and employees) at the reception desks that matches their needs. We deliver this total experience through a perfect combination of hospitality, environment, processes and resources and acting on the needs and wishes of the customer at that moment. Currently the implementation of the new reception services supplier is taking place. This is being supervised by Anne-Mieke van den Hoeven (interim project leader and team leader reception desks). She and her team will put extra effort in the coming period on team building, strengthening personal contact (hospitality) and a good landing of the new service provider.