Time by which orders must be placed
- Coffee, tea, pastries: One workday before the delivery date; all orders must be placed before 11.00 am.
- Lunch with waiting staff: Five workdays before the delivery date.
- Lunch without waiting staff: One workday before the delivery date; all orders must be placed before 11.00 am.
- Reception with waiting staff: Five workdays before the delivery date.
- Reception without waiting staff: Two workdays before the delivery date.
- Drinks and appetizers: Four workdays before the delivery date.
- Dinners and buffets: Ten workdays before the delivery date.
- Weekend catering and events: Ten workdays before the delivery date.
Order status
Once you have placed your order, it will be reviewed within one to three days. You will receive an email confirmation when your order has been accepted; you will be able to see that your order has been accepted in the self-service system when the status of your request has been updated to ‘In preparation’.
Changing or cancelling a catering order
If you have ordered catering through the self-service system, you can either change or cancel your order.
If you used the order form on the website to place your order, you can change your order by sending an email to reserveringsbureau-cf [at] ru.nl. For this purpose, you will need to make sure that you include your order number in your email.
Cancellation policy
Cancellations made by Guests
a. The Guest may not derive any rights from a verbal Cancellation.
b. In the event of a no-show, the Guest shall in all cases be obliged to pay the reservation value.
Cancellation of a catering agreement
a. For a Cancellation that has been made more than 14 working days in advance, there will be no charge.
b. A Cancellation that has been made more than ten working days before the reserved time slot shall result in a charge of 10% of the reservation value.
c. A Cancellation that has been made more than four working days before the reserved time slot shall result in a charge of 50% of the reservation value.
d. A Cancellation that has been made three working days or less before the reserved time slot shall result in a charge of 75% of the reservation value.
e. A Cancellation that has been made 24 hours or less before the commencement date shall result in a charge of 100% of the reservation value.
Price and assortment changes reserved.
