Do you have a question, report or complaint about the conduct of other employees or organisational units? Please contact the ombudsofficer. This person looks at every situation impartially and gives impartial solicited and unsolicited advice to the organisation to improve processes, the situations at issue and (staff) policy. The ombudsperson always has the interests of you as an employee and those of the organisation in mind. This person analyses the problem with you and looks for a solution. The way to a solution can be advice, mediation or filing a complaint or starting a procedure. It is also possible to report (anonymously) for the benefit of the data, so that patterns can become clear and there is the possibility of an independent investigation.