Central Office Legal Protection Students

The Central Complaints Office will be called the Central Office Legal Protection Students from 1 January 2024.

You can lodge a complaint through the Central Office Legal Protection Students, or lodge an objection or appeal against a decision that pertains to you. A complaint typically pertains to something within your faculty or your study programme about which you are dissatisfied. An example of a decision is a ruling that involves an application for an additional resit or the rejection of registration for a study programme.

How do I lodge a complaint?

Use the form at the bottom of the page to lodge your complaint, objection or appeal. Before you do this, find out more about the complaint procedure, objection procedure or appeal procedure.

How the Central Office Legal Protection Students works

Once you have lodged your complaint, you will immediately receive an automatic confirmation email. If you do not receive automatic confirmation, it means that your complaint has not been received by the Central Office Legal Protection Students. In this case, you will need to resubmit your complaint, objection or appeal.
You will receive a message from the Central Office Legal Protection Students about the further handling of the report within a few days. Complaints, for example, are forwarded to the Disputes Committee, objections are forwarded to the Executive Board and appeals to the Examination Appeals Board.
Information on the various procedures can be found in Chapter 3 (Legal protection) of the Administrative and management regulations.

Please note: complaint forms may not be submitted anonymously. When it comes to the proper handling of complaints, both sides of the argument will need to be heard.

Form Central Complaints Office

* Mandatory field

First name and surname

Email address (preferably your @ru.nl email address)

Street and house number

Postal code

Place of residence

Phone number

Student number

Study programme

Select the option that applies to you

I have a complaint

I would like to lodge an objection or appeal against a decision that pertains to me

I am not sure

Provide a clear and concise description of your complaint

Please include the time and location of the incident. If your complaint pertains to another person, please provide the name and/or job title of the person to which the complaint pertains (if known).

Do you have a suggestion as to how the complaint could possibly be resolved?

Have you already attempted to discuss your complaint with the individual(s) concerned? If so, how did you do this and with whom did you discuss your complaint?

Have you lodged this complaint with anyone else? If so, where did you lodge your complaint?

Upload any documents that relate to your complaint

One file only.
20 MB limit.

Please provide a description of the decision to which you are objecting or appealing

Please provide a list of the reasons for why you disagree with the decision

Do you have a suggestion as to how the dispute could possibly be resolved?

Have you already attempted to discuss the dispute with the individual(s) concerned? If so, how did you do this and with whom did you discuss the dispute?

Upload a copy of the decision to which you are objecting or appealing

One file only.
20 MB limit.

Please provide a description of the complaint or dispute

Do you have a suggestion as to how the complaint or dispute could possibly be resolved?

Have you already attempted to discuss the complaint or dispute with the individual(s) concerned? If so, how did you do this and with whom did you discuss the complaint or dispute?

Have you lodged this complaint with anyone else? If so, where did you lodge your complaint?

Upload any documents that relate to your complaint or the dispute

One file only.
20 MB limit.

Radboud University respects your privacy and will ensure that your personal data is processed in accordance with the applicable laws and regulations. The personal data that you share with us for the purpose of your complaint, objection or appeal will only be used within this context and will only be shared with the persons who are involved in the processing of your complaint, objection or appeal.

I consent to the processing of my personal data

Yes