Lodging a complaint

If you have been mistreated by a lecturer or other university staff member, or you are dissatisfied with the quality of the campus facilities, or if you have a suggestion, you may lodge a complaint. Complaints should pertain to an event, or an action, or a person’s behaviour. This means that you cannot lodge a complaint about the general regulations.

Information and advice

If necessary, you can always contact the student counsellor for information and advice before you lodge your complaint. The student counsellor holds an independent position.

How do I lodge a complaint?

If your complaint pertains to a specific section of the university, it is best to report it directly to the department in question. Below you will find an overview of the various complaint forms and reporting points. If you have a general complaint that pertains to conduct, or an objection or appeal, please contact the Central Complaints Office.

Where can I lodge a complaint?

If your complaint pertains to undesirable behaviour, such as discrimination, harassment or sexual harassment, aggression and/or violence, you should report your complaint to a confidential advisor. They can help you to lodge any complaint that you might have with the Complaints Committee for Undesirable Behaviour.

If you have a question, complaint or suggestion that pertains to one of the following Radboud University services, you can lodge your complaint by using one of the following online forms:

The University Library

The ICT Service Centre

Radboud Sports Centre

If you have a complaint about a fault or a defect in one of the campus buildings, for example if there is a problem with the plumbing or lighting, please report your complaint to the university’s property company:
The Department of Property Management 

If you have a complaint about the facilities, such as the restaurant, the meals or the coffee rooms, please report your complaint to the facilities company:

Facilities & Services

If you have a complaint about something else, or your complaint remains unanswered, please lodge your complaint with the Central Complaints Office. You may also contact the Central Complaints Office if you would like to lodge an objection with the Executive Board or lodge an appeal with the Examination Appeals Board.