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Intercultural awareness for municipal officers

Are you often facing residents with a cultural background that is not the same as your own? Is the answer to this question yes? Then a course Intercultural awareness for municipal officers might be perfect for you.

Because diversity has increased, you as a municipal officer will more often have to assist residents with a cultural background that is not the same as your own.
Better intercultural awareness will improve your ability to help people at the desk. After all, as employees of the municipality you are expected to be at the service of your residents.

Intercultural awareness for municipal officers

What is the target group of the Intercultural Awareness course?

For employees of the municipality who are regularly facing residents with a cultural background that is not the same as their own.

What is Intercultural Awareness?

Intercultural awareness is the first step to effective intercultural helpdesk calls and communication in the public domain.

The central question regarding intercultural awareness is: what can we do to make things easier for ourselves and others? Intercultural awareness provides you with insights into the different dimensions of culture from a diverse theoretical framework. You recognise the similarities and differences and become aware of your own culture in relation to other cultures. You know what the impact of culture is and you are aware of your own behaviour and its effects. This way you learn to consider the cultural values of others and you gain insight into how to interact and communicate with people from other cultures more effectively. You improve your intercultural skills, causing the interaction to be smoother and more relaxed. In other words, fewer instances of miscommunication or misunderstanding, but rather an increase in mutual understanding and connection.

What will you gain from this course?

  • Effective communication during helpdesk calls.
  • Inclusive and safe environment.
  • Increased mutual understanding and connection.
  • Feelings of success and wellbeing at work.

More information

  • You can take this course individually or in a team.
  • You can take it in-company, at our office or in the Virtual Classroom

Would you like more information or are you interested in this Intercultural Awareness course? Please don’t hesitate to contact the tailor-made department.