Hospitality English

This course is indispensable for everyone who has contact with and wants to welcome English-speaking guests or customers. Of course, you want to make your guests feel welcome and satisfied. In a world that is becoming increasingly internationalised, a good command of the English language is essential. Poor language skills may lead to mixed customer experiences and bad reviews. Would you like to be even more customer-focused and welcoming when speaking with your guests in English, and provide them with the ultimate experience? If so, this tailor-made training course is perfect for you and your team.

The course will be provided entirely online using the Virtual Classroom in Brightspace.

Target Group

Hospitality industry employees and other service staff who communicate directly with international guests and want to improve their English language skills.

Content

We create a tailor-made programme based on the wishes and requirements set by you or your organisation. We can also cover specific themes that are important for your position.

Themes that may be covered during the course:

• greeting and welcoming;
• customer-focused communication: asking and answering questions, informing, reassuring, and advising;
• completing and checking personal information and all associated matters;
• giving directions;
• handling complaints;
• social talk.

Course Design

During a free intake interview, we will determine your starting level, learning objectives, and preferences. We will design a course tailored to your needs based on the interview.

Course Level

Different levels possible (CEFR)

Certificate

At the end of the course, you will receive a certificate from Radboud in’to Languages.

Costs

After the intake interview and based on your wishes, you will receive a commitment-free quote with a course proposal.